Terms of Use for the Maru App

1. Provider and scope

These Terms of Use apply to the Maru mobile app, provided by:

Email: hello@heymaru.com
Imprint: https://heymaru.com/imprint

By using the app, you agree to these Terms. The Privacy Policy and mandatory statutory rules also apply.

2. What Maru provides

Maru provides editorial stories and optional personal reflection features. You can read or listen to stories and record your own moments. Features, content and availability may change as Maru evolves.

Maru is not a medical, psychological, therapeutic, financial or other professional advisory service. Its content is not a substitute for individual diagnosis, treatment or advice. In an emergency, contact the appropriate local emergency or support service.

3. Account and access

Some features require a personal account. You must provide accurate and current information, keep your access credentials secure and notify us promptly if you suspect misuse. Your account is personal and may not be transferred or made available for use by another person.

The app is not intended for children who cannot legally consent to its data processing and use under applicable law. Where required, a parent or guardian must provide consent.

4. Acceptable use

You may use Maru for personal, non-commercial purposes in accordance with these Terms. In particular, you must not:

• use Maru unlawfully, abusively or fraudulently;
• bypass security, access or technical protection measures;
• disrupt, overload or automatically scrape the services;
• copy or commercially exploit editorial content beyond the limits permitted by law; or
• use Maru in a way that infringes the rights of others.

5. Your content

You retain the rights to personal text you enter in Maru. You grant us only the rights technically required to provide the features you request, secure your data and—where offered and enabled—synchronise it between your devices.

Do not enter content whose storage is unlawful or infringes another person's rights. Maru does not use your personal text for advertising, editorial publication or training generative models.

6. Maru content and intellectual property

Stories, images, audio, design, software, trademarks and other content provided by Maru are protected by copyright and other laws. For the duration of your authorised use, you receive a limited, non-transferable and revocable licence to use this content within the app for personal purposes. No additional rights are transferred.

Linked sources and external content are subject to their respective providers' terms.

7. Availability and changes

We aim to operate Maru reliably but do not guarantee uninterrupted or error-free availability. Maintenance, security measures, technical failures or circumstances beyond our control may temporarily restrict features.

We may develop, modify or discontinue Maru and editorial content where this is reasonable in light of your legitimate interests. We will communicate material changes to these Terms in an appropriate manner. Mandatory statutory rights are not affected.

8. Charges

No usage fee applies while the app is provided as a free field test or free version. Before introducing paid features, we will clearly display the price, scope, term, renewal and cancellation terms. No paid contract is concluded without your explicit confirmation. The relevant app store terms may also apply.

9. Termination and account deletion

You may stop using Maru at any time and delete your account through “My Maru”. See the Privacy Policy for details about data deletion.

We may suspend or terminate access in the event of a serious or repeated breach of these Terms, a security risk or a legal obligation. Where possible and reasonable, we will inform you in advance.

10. Liability

We have unlimited liability for intent and gross negligence; injury to life, body or health; liability under the German Product Liability Act; and any expressly assumed guarantee.

For a slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable loss typical for this type of contract. A material contractual obligation is one whose performance is essential to the proper execution of the contract and on which you may regularly rely. To the extent permitted by law, liability for other cases of slight negligence is excluded. Mandatory consumer rights remain unaffected.

11. Consumer dispute resolution

We are neither willing nor required to participate in dispute-resolution proceedings before a consumer arbitration board.

12. Governing law

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory protections under the law of your country of habitual residence remain unaffected.

13. Contact and current version

Send questions about Maru or these Terms to hello@heymaru.com.

The current version is available at https://heymaru.com/app/terms.